At NinyTasha we understand how frustrating it can be to receive an item that is damaged, incomplete or doesn’t live up to your expectations. If you are not 100% satisfied with your purchase please refer to our Easy Returns Policy within 4 business days of receiving your order.
It is only possible to return unused items. We don’t accept returns for used items. There are no exceptions to this rule, as this breaches law!
We will request a photo of the item to check that the item hasn’t been used. After we received your return we do a secondary test to absolutely rule out that the item has ever been used.
After the item passes the first visual check our customer service will send you detailed instructions on how to return the item. We will provide you with three options on how you would like to proceed from there:
1. Swap or exchange your return for different item, different color, etc.
2. Issue store credit for your return.
3. Issue a refund to your credit card.
Our products are intended for tobacco use only.
You received a damaged or broken item
First, shoot us a photo of the breakage, the box it came in and the address label. Please do not use the item and don’t attempt to fix it. We cannot accept returns for used or repaired items. There are zero exceptions to this rule – it’s against federal law!
If the item passes our first visual check we will send you detailed instructions on how to return the item.
You’ve got three options for how you’d like to proceed from there.
1.) We can easily swap or exchange out your return for a new item, new item color, ect.
2.) We can issue you store credit for your return.
3.) We can issue a refund to your credit card.
Ordering and returns information
Processing Your Order
It is important to consider all terms of sale carefully before ordering. We try to process your order within 48-72 hours. Certain items are made to specs/handmade and take a little longer to ship for that particular reason. If you have any questions about your order please contact us at [email protected] or open a support request.
We accept VISA, Euro/MasterCard and American Express. We offer different ways of bank transfers as well as credit card payment
Returning of order
If you wish to return your order please contact us before doing so by either opening a support request or emailing us at [email protected]
You can see the status of your order on your account page. You must have a shop account to view the status of your orders. As soon as your order is shipped, you will receive shipping confirmation via email. Only orders placed while logged into your account will be visible.
Inspecting your order upon receipt
Upon receipt of your order, please inspect all merchandise before using it and check for any defects or damage. If you have indeed noticed any defects or damaged please email us at [email protected] or open a support request. Please include your order number and a clear picture of the item with the support request or the email.
You received a damaged item
If an item within your order is damaged upon arrival DO NOT USE THE DAMAGED ITEM OR TRY TO FIX THEM. Please email us at [email protected] or open a support ticket. Please include your order number and a clear picture of the damaged item with the support request or the email.
You received the wrong item
If you have received a wrong item DO NOT USE IT. Please include your order number and a clear picture of the wrong item with the support request or the email. If you use it, the contract between ninytasha.com and the customer will be considered fulfilled.
Wrong address policy
If you have given a wrong address during the ordering process and your order was shipped before you could inform us, we will have to wait until your order gets back to us until we can reship. Once shipped your address cannot be changed by you, the postal services, or by our customer service department.
Insurance and Returns policy
If your package is damaged or vandalized in shipment, please email us at [email protected] or open a support ticket. Please include your order number and a clear picture of the damaged item with the support request or the email.
- Products must be returned factory sealed.
- Broken or shattered glass will not have to be returned to us, however we require a High Res photo of the damaged product(s)to be eligible for replacement of your broken product(s)
- Opened products can not be returned unless they are broken in which case they will be replaced with the same product.
- Shipping charges are non-refundable.
- You can not exchange a product because it does not work with your equipment or that it is not what you thought it was, so please make sure you read the detail specifications before placing your order.
- We will not refund you for the postage cost on your returns, unless you are returning a defective product, or an error was made by us.
- We accept no responsibility for shipments confiscated by customs. Contact your local customs office for further information regarding the product you intend to buy if you are uncertain.
You will need to contact us before you return a parcel. The return will not be accepted unless you have contacted us first prior to returning your product/s, and have included the customer service correspondence in the shipment.